f Chinese consumers underestimate the past two years has increased the intensity of after sales service Survey shows that for consumers the most value of the service factors not the hardware but software In response to what most Chinese and after sales service business indicators the quot technical grade level quot in first place quot repair rate quot second quot site area and facilities quot came in third In response to the most popular service project owners are the problem the result is quot to extend the period of service quot and quot parts discount quot See from the survey data repair and maintenance price if the price is reasonable consumer 39 s minds According to the effective recovery of 17 302 complaints was more than two is a service of the complaint 81 of owners surveyed was that in the 4S shop or special dealer repair parts are expensive high maintenance costs of the options quot unacceptable quot and 47 of respondents Complaints about the repair price is mainly reflected in two aspects one price transparent arbitrary charges for maintenance have occurred the other hand although the marked price but the price is too high causing a serious loss of customers 4S shop Research report found that widespread irregularities in the competitive service will severely restrict the health of the Chinese automotive industry Developing 93 of respondents to the quot repeated failure rates quot unsatisfactory 56 of respondents worried about 4S store or authorized dealer during maintenance work quot cutting corners quot and provide poor quality accessories 51 of respondents believe that 4S shop service point of view is weak or authorized dealers question the existence of the more common 68 of respondents believe that customer feedback has not been satisfactory response or resolution 73 of those surveyed said the quality of the warranty period will choice community repair shop However the maintenance of social repair shop of respondents expressed concern about the quality as high as 62 Report points out that the current car business after sales service system is an important feature of disorderly competition With the continuous expansion of cars parts and services